Frequently Asked Questions
Are your products authentic?
Yes. We only sell genuine products sourced from trusted suppliers. Authenticity is the heart of Lueur.
How do I place an order?
Tap "Order on WhatsApp" on any product, or add items to your bag and send your order in one WhatsApp message. We'll confirm availability, the total and delivery details with you.
How much is delivery?
Delivery fees depend on your location. We'll confirm the exact fee on WhatsApp before you pay.
How long does delivery take?
Orders within Accra are usually delivered within 24–48 hours. Other regions typically take 2–4 working days.
How do I pay?
We accept Mobile Money and cash. Payment details are shared on WhatsApp when we confirm your order.
Can I visit your shop?
Yes. We're at Star Oil Filling Station, close to Texpo Market, Spintex Road, Accra. Message us on WhatsApp before you come so we can have your products ready.
What is the skincare consultation?
Chat with us on WhatsApp about your skin type, concerns and budget, and we'll recommend a personalised routine. The consultation fee is GH₵50, deducted from your purchase.
Can I return a product?
For hygiene reasons, opened products can't be returned. If your order arrives damaged or incorrect, contact us within 24 hours and we'll make it right.
Still have a question?
Ask on WhatsApp