Returns & Refunds
We want you to be happy with every order.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, contact us on WhatsApp within 24 hours of delivery with a photo, and we'll replace it or refund you.
Opened products
For hygiene and safety reasons, we can't accept returns of opened or used products.
Unopened products
Unopened products in their original condition can be exchanged within 3 days of delivery. Delivery costs for exchanges are covered by the customer.
How refunds are paid
Approved refunds are paid by Mobile Money within 3 working days.